Refund policy

At Cocktails & Crafts, every item is created, packed, and shipped with care. Because many of our items are handmade, custom, or limited edition, all sales are final once an order has been placed. Please review this policy carefully before completing your purchase.

🚫 All Sales Are Final

  • All sales are final.

  • We do not accept cancellations, returns, or exchanges once an order has been processed.

  • Please review all product descriptions, sizing, colors, and details carefully before purchasing.

📦 Damages, Defects & Incorrect Items

We only accept returns or issue refunds for:

  • Items that arrive damaged or defective

  • Items where you received the wrong product

To qualify:

  1. Contact us within 7 days of receiving your order

  2. Email sales@ccprinting.org

  3. Include:

    • Your order number

    • Clear photos or videos of the issue

    • Photos of the original packaging

We will review your request and, if approved:

  • Issue a refund or store credit (shipping costs are non-refundable), or

  • Send a replacement item at no additional cost if available

🧾 Proof of Purchase Required

All return requests must include a receipt or proof of purchase.

🚫 Non-Returnable / Non-Refundable Items

Due to the nature of our products, the following items cannot be returned or refunded:

  • Custom or personalized items

  • Sale or clearance items

  • Gift cards

  • Digital downloads, templates, or e-books

  • DIY kits, supplies, pre-cut materials, or heat transfers

  • Personal care products

  • Perishable goods (food, flowers, plants)

  • Hazardous or flammable materials

If you have questions about a specific item, please contact us before purchasing.

🔄 Exchanges

Exchanges are only accepted if:

  • You received the wrong item, or

  • The item was damaged during shipping

Requests must be made within 7 days of delivery with photo proof.
Once approved, we will resend or replace the item promptly.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@ccprinting.org. Please note that returns will need to be sent to the following address: [PO BOX 6023, New Orleans, LA 70174)

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@ccprinting.org. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@ccprinting.org.